Q: Can you help me set up my rental car?
A: Of course. Our office can coordinate and schedule your rental to be at our site when you drop off your vehicle. You can also drop you rental off when your repairs are complete and we’ll return it for you.
Q: How does the insurance billing work?
A:* We are contracted with several of the major insurance carriers and will bill them direct for your repairs and collect your deductible upon completion of your vehicle. In the event we are not contracted we will attain approval for all repairs and help facilitate approval and payment on your behalf. Ask your 101 representative about the specifics with your insurance carrier.*
Q: What is the warranty on repairs?
A: Workmanship is 100 % guaranteed for as long as you own your car
Q: How long have you been in business?
A: 101 Collision has been in business since 2003 – Prior to this endeavor – the Partners of 101 collision all worked together for Exclusive auto body inc. In Van Nuys Ca for approx 20 years each. More about us…
Q: Do you offer pick up and delivery?
A: Yes -Within a 10 mile radius
Q: How long will the repairs take?
A: This is determined by the extent of the damage – based on the industry averages. 101 Collision repairs cars in half the time of other repair facilities.
Q: Will the paint color match?
A: Yes. We guarantee it!
California Auto Body Repair Consumer Bill of Rights A consumer is entitled to:
1. Select the auto body repair shop to repair auto body damage covered by the insurance company. An insurance company may not require the repairs to be done at a specific auto body repair shop.
2. An itemized written estimate for auto body repairs and, upon completion of repairs, a detailed invoice. The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.
3. Be informed about coverage for towing services. Unless the insurance company has provided an insured with the name of a specific towing company prior to the insured’s use of another towing company, the insurance company must pay all reasonable towing charges of the towing company by the insured.
4. Be informed about the extent of coverage, if any, for a replacement rental vehicle while a damaged vehicle is being repaired.
5. Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.
Complaints within the jurisdiction of The Bureau of Automotive Repair:
Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to:
Toll Free (800) 952-5210
California Department of Consumer Affairs
Bureau of Automotive Repair
10240 Systems Parkway
Sacramento, CA 95827
The Bureau of Automotive Repair can also accept complaints over its web site at:
www.autorepair.ca.gov
Complaints within the jurisdiction of The California Insurance Commissioner:
Any concerns regarding how an auto insurance claim is being handled should be submitted to the California Department of Insurance at:
(800) 927-HELP or (213) 897-8921
California Department of Insurance
Consumer Services Division
300 South Spring Street
Los Angeles, CA 90013
The California Department of Insurance can also accept complaints over its web site at:
www.insurance.ca.gov
